FAQ
What is Duka?+
Duka is a mobile-first food delivery platform that connects you with local vendors in your neighborhood. Install it once from your browser and use it like a native app.
How do I install Duka on my phone?+
Open Duka in your mobile browser, tap the install banner, or use 'Add to Home Screen' from your browser menu. No app store needed.
Which payment methods do you support?+
Card payments, in-app wallet, bank transfer, and cash on delivery — pick whatever works for your order.
How do I become a vendor?+
Apply on the Become a Vendor page. Verification typically takes 24–48 hours and is fully online.
Can I sign up to be a rider?+
Riders are onboarded directly by our operations team. Fill in the Become a Rider form and we'll reach out when we open slots in your area.
Is my order tracked in real time?+
Yes. From kitchen acceptance to rider pickup to your door, every stage is live and you'll get push notifications at each step.